FAQ
Drops, mandates, refunds, and privacy — answered short.
Status
Which integrations are live right now, straight from /api/health.
Email us
A booking that went wrong, or anything the pages above don't cover.
Common issues
These are the real failure modes we hit building Pact, and what actually resolves them.
Pact stopped replying on WhatsApp
Why: WhatsApp only lets a business message you freely inside an active conversation window. If yours lapsed, outbound replies are blocked until you speak first.
Fix: Send any message to the Pact number — even a single word. The collector resumes at the exact step you left off, not from the beginning.
My group's plans disappeared
Why: Group state is snapshotted and rehydrated between deployments. Right after a redeploy, the first request to hit a cold instance can briefly show an empty group.
Fix: Reload once. If the plans are still missing after a minute, email us with the group name — the snapshot is recoverable.
I never got the invite link
Why: Invites go out over the channel the organizer linked — SMS, WhatsApp, or email. Carrier filtering catches some SMS invites.
Fix: Ask the organizer to re-share the link from the group's share menu. Any member can re-send it; the link works in a browser without an app.
The plan shows fewer options than expected
Why: Some categories legitimately come back empty — no events that night, no flights on that route for those dates, nothing inside the group's budget.
Fix: Widen the date range or the budget and re-run planning. If a whole category is empty across every plan, check the status page: that integration may be running on fixtures.
A mandate was declined
Why: The cap was below the final price, the card was declined by the issuer, or the mandate expired before the group finished voting.
Fix: Re-approve the mandate for that category only — the rest of the booking is untouched. Prices move; the new request shows the current number.
Part of the booking confirmed, part didn't
Why: That is the designed behavior: each cost category books independently, so a failure in one does not roll back the others.
Fix: Approve the re-requested mandate for the failed category. You are not charged for anything that did not book.
Talk to a human
Pact is a small team building for the Prava Agentic Commerce Hackathon — there is no 24/7 desk, but every email is read. Expect a reply within 1–2 business days.
Before you email about money
Refund outcomes are set by whoever sold the item — the merchant, venue, airline, or hotel. The returns and refund policy spells out what each category allows, so you know what to expect before you write in. If Pact booked something outside what you approved, say so directly — that one is on us.